Mantenimiento Drupal: actualizaciones de seguridad y evolutivos

Frequently Asked Questions

• Will my Drupal site be managed by real experts?
  Yes — your site is managed by senior, in-house Drupal specialists with 15+ years’ experience, 100+ contributed modules, and hundreds of open-source credits. Our team actively participates in the Drupal community and follows best practices.
• How do you ensure my site always gets the latest security and code updates?
  Preventive maintenance is at the heart of our service. We schedule and apply Drupal security updates, core and module patches, and compatibility changes as soon as they are released. You’ll never have to chase us for updates — we keep your site secure, compliant, and performing optimally, always.
• Will I know what’s happening with my site and maintenance requests?
  Absolutely. We provide transparent, detailed monthly reports, and you’ll receive real-time notifications for incidents or risks. Every maintenance request or incident is tracked and communicated with clear status updates, next actions, and completion confirmation. We believe in proactive, honest communication at all times.
• How fast do you respond to critical issues, even outside standard hours?
  We offer industry-leading response times for urgent issues: critical incidents are acknowledged within 1 working hour and resolved within 3 working hours (within your contracted SLA). For clients with extended coverage, we provide rapid response even during evenings, weekends, and holidays. Our proactive monitoring and alerting systems mean you’re covered before you even notice a problem.
• Are there hidden costs or unexpected charges?
  No surprises. Our plans include clearly defined deliverables and pricing, with optional add-ons for out-of-scope work. Emergency interventions and evolutionary (evolutive) changes are quoted up front, so you’re always in control of your budget. Transparent contracts and predictable billing are standard.
• Can I customize the maintenance plan and SLA to fit my business?
  Of course. We offer flexible service agreements, from essential coverage to premium, multi-site, or enterprise SLAs. Choose only what you need, with the option to scale or adapt as your business evolves — no rigid, one-size-fits-all contracts.
• How do you handle documentation and knowledge transfer?
  All maintenance activities, customizations, and processes are fully documented and accessible. If you ever need to onboard new team members or transition providers, you’ll have comprehensive, up-to-date site documentation for a smooth handover.
• What security practices do you use to protect my website?
  We apply security best practices certified by ENS, GDPR, and international standards. Automated and manual vulnerability scanning, regular code reviews, and rapid patching are all included. Our monitoring tools alert us to threats in real time, so risks are handled immediately.
• Will you help my site evolve, or only fix bugs?
  We go beyond bug-fixing. Our evolutive maintenance plans cover continuous improvement: adding new features, optimizing performance, improving UX/UI, and adapting to your business needs. Your website will not stagnate; it will grow with you.
• How can I measure the value and ROI of your maintenance service?
  Our monthly reports detail every action taken, risks mitigated, incidents resolved, and improvements made — so you can see the tangible business value and impact of our work. We also advise on best practices and opportunities to maximize your ROI.
• Can I expect clear communication and minimal barriers?
  Yes. All our team members are based in Spain, speak English fluently, and operate in your time zone. You’ll have direct contact with your project manager and dedicated support staff for consistent, effective communication.
• How do you ensure continuity and consistency if staff change?
  Our robust internal documentation and processes guarantee that no knowledge is lost if there’s staff turnover. Your site remains in safe, expert hands at all times.
• Are your tools, hosting, and dependencies transparent?
  Completely. We provide full visibility into the technologies, platforms, and third-party services used for your website. You always know what powers your digital presence.